Tenant Services Coordinator

Washington, DC 20005

Posted: 09/20/2023 Industry: Property Management Job Number: 9.11TSCMCM Pay Rate: $53-$55k with potential bonus

Job Description

Prominent Property Management  firm  is seeking a Tenant Services Coordinator to assist with tenant services. The Tenant Services Coordinator will be responsible for administrative and clerical work as related to tenant services for a city-wide portfolio and support property management.

Candidate must be able to:

  • Administer the tenant system (Angus), including dispatching work orders, training tenants and employees, and monitoring reports 
  • Respond to all tenant requests and calls, determine urgency and prepare work orders
  • Monitor work order completion times and escalate as necessary
  • Assist property management in preparing vendor contracts by setting up property templates, ensuring all required documentation is received and drafting contracts for services in the building
  • Review reports from tenant system with Assistant Property Manager and/or Property Manager to ensure tenant metrics are being met
  • Greet and host all visitors and answer the reception phone
  • Provide administrative support for Regional Manager, General Manager and/or Property Manager by typing general correspondence, preparing expense reports, etc. 
  • Assist with office filing
  • Order and maintain office supplies

If this sounds like you, please forward a current resume to Catherine Mitchell; mmitchell@nri-staffing.com

Job Requirements


  • At least two years experience in customer service required, property management experience preferred
  • High School degree or equivalent required, two or four year college degree preferred
  • Proficiency in Microsoft Office
  • Real estate software experience preferred
  • Excellent phone, verbal and written communication skills
  • Must be a self-starter, self-disciplined, and highly organized
  • Must have a strong work ethic, be team-oriented and highly dependable
  • Requires frequent movement and the ability to inspect all areas of the property including the roof and basement
  • Must be able to stand, sit, or walk for extended periods to greet tenants and vendors
  • Routine physical presence is required at the office to provide general support and backup to co-workers and meet service needs of tenants
  • Routine travel is not required for the position. Requires annual travel for two to three days to attend company-wide meeting


Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Meet Your Recruiter

Catherine Mitchell
Senior Account Manager

Since 1991, I have had the pleasure of building relationships with clients, candidates and a great team at NRI. The philosophy is simple; honest communication, team work, accountability and passion. It has led me to new experiences, some great new friends and a fantastic network of contacts across diverse industries. The people I have met have shared their interests and we have found much in common; from family bonds including our four legged buddies; to favorite books ; to the great outdoors and the joys of gardening. This has led to the ability to have warm conversations; sharing ideas and conducting business with people I enjoy working with.

I value my network and welcome the opportunity to expand it.
  Please feel free to reach out to discuss your career!

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