Member Services

Arlington, VA 22204

Posted: 09/29/2023 Employment Type: Customer Service Industry: Not-for-Profit Job Number: NAP1000 Pay Rate: $20-$22/hr

Job Description

Our client in the non-profit industry is seeking a Member Service representative to assist their members. The Member Service will be conduct research and provide information to their members with benefits plans. If this sounds like you we are looking for someone who has experience in customer service and/or life insurance (preferred). This position is a long-term contract for 9-12 months.

Job Requirements

Candidate must be able to:

  • Maintain a thorough understanding and knowledge of all their products and services provided to members, and software programs
  • Maintain in-depth knowledge of operations of the life cycle of life and annuity products to include billing and collections
  • Maintain a thorough understanding and knowledge of all their software programs utilized by the team, and all products, services, rates, etc.
  • Process all requested disbursements via check, wire and fund transfer for premium refunds, loans, terminations and withdrawals
  • Research, generate, and promptly handle processing of 95 & 100% letters, Successor Owners updates, Conservation/Termination packages, Returned Checks, Policy Loans, Loan History, Bank Info changes, etc.
  • Provide resolution on member inquiries to Customer Service related activities   
  • Assist with the generation of Permanent “Plus” and Annuity plan member statements


  • Bachelor’s degree and/or at least 1-3 years of relevant operations experience required, life insurance preferred
  • Hold or pursuing insurance designations such as FLMI, ACS, or PCS
  • Candidates must be detail-oriented, display effective written & verbal communication skills, possess strong initiative, able to successfully work independently to solve problems, as well as work in a team environment
  • Advanced knowledge of Microsoft Word and Excel preferred

Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Meet Your Recruiter

Nadine Polynice

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.