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The Residential Property Manager oversees building operations, financial performance, governance support, and resident engagement. This position requires a hands-on, service-oriented professional with strong leadership, operational expertise, and experience managing luxury residential communities.

Responsibilities

• Oversee daily condominium operations to ensure the property meets luxury standards
• Manage preventive maintenance programs and coordinate repairs for common areas and major building systems (HVAC, elevators, life safety systems, etc.)
• Conduct regular property inspections and ensure timely issue resolution
• Manage vendor contracts, service agreements, and performance standards
• Ensure compliance with local, state, and federal regulations, including DC housing and safety codes
• Prepare and manage the annual operating budget in collaboration with the Board
• Monitor expenses, approve invoices, and ensure adherence to budget guidelines
• Assist with reserve planning and capital improvement projects
• Prepare monthly financial reports and variance analyses for Board review
• Support assessments, collections, and coordination with accounting teams
• Serve as the primary point of contact for the Board of Directors
• Attend Board and annual meetings; prepare agendas, reports, and meeting materials
• Implement Board policies, resolutions, and governing documents
• Advise the Board on best practices, risk management, and operational improvements
• Deliver high-touch, professional service to residents and unit owners
• Respond promptly to resident inquiries, requests, and concerns
• Enforce community rules and regulations consistently and diplomatically
• Oversee move-ins, move-outs, orientations, and building communications
• Supervise on-site staff (concierge, maintenance, porters, etc.), as applicable
• Recruit, train, schedule, and evaluate staff performance
• Coordinate emergency response procedures and after-hours coverage
• Maintain strong working relationships with contractors and service providers

Qualifications

• Minimum 3–5 years of residential property management experience, preferably in luxury condominium or HOA environments
• Strong knowledge of DC condominium regulations, Fair Housing laws, and building operations
• Proven experience with budget preparation, financial management, and reporting
• Excellent communication, leadership, and conflict-resolution skills
• Proficiency with property management software (e.g., Yardi, AppFolio, Buildium, or similar)
• Ability to manage multiple priorities in a fast-paced, resident-focused environment

Preferred Qualifications

• CMCA®, AMS®, or PCAM® designation
• Prior Washington, D.C. property management experience
• Experience working directly with condominium boards and high-net-worth residents

For immediate consideration, send your resume to mmercer@nri-staffing.com