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We are seeking an experienced Lead Travel Agent on behalf of a busy and growing corporate travel agency. This is a high-volume, fast-paced role built for a seasoned travel professional who lives and breathes Sabre GDS and thrives in a demanding agency environment. You'll manage complex itineraries, handle heavy inbound and outbound call and email traffic, and provide leadership to a team of travel consultants — all while delivering top-tier service to corporate clients. Sabre experience is mandatory. This is a fully on-site position with no remote work options.

What You'll Do

• Manage and book complex domestic travel arrangements for corporate clients using Sabre GDS, including air, hotel, and car services
• Handle a high volume of inbound and outbound calls and emails in a fast-paced business travel environment
• Issue, exchange, and reissue airline tickets and manage itinerary changes efficiently and accurately
• Ensure full compliance with corporate travel policies and individual client preferences
• Deliver exceptional customer service and swift problem resolution for travel disruptions and last-minute changes
• Provide leadership and day-to-day guidance to travel consultants and assist with workflow coordination
• Maintain accurate client profiles and detailed booking records
• Communicate effectively with airlines, hotels, car rental companies, and other travel vendors

What We're Looking For

• 5+ years of travel agency experience, preferably in a corporate or business travel environment
• Heavy, hands-on Sabre GDS experience is required — this is non-negotiable
• Demonstrated ability to manage high call and email volume without missing a beat
• Strong knowledge of airline fares, ticketing, exchanges, and domestic travel regulations
• Excellent communication and customer service skills with a professional, client-focused demeanor
• Ability to multitask, prioritize, and stay composed in a high-pressure, deadline-driven environment
• Leadership or team lead experience preferred
• Strong attention to detail and organizational skills

For immediate consideration send your resume to mmercer@nri-staffing.com