The ideal candidate should have good knowledge in the theory and practice of troubleshooting information systems and computer networks. The ideal candidate will have experience in a public safety environment. The preferred candidate will have experience configuring, managing and troubleshooting desktop and laptop computers in a Windows environment. The candidate will have experience with installing and troubleshooting printers and other peripherals. The ideal candidate will be able to resolve issues effectively and efficiently while meeting deadlines.  The ideal candidate will be able to communicate effectively, both verbally and in writing, with others using non-technical language to explain complex technical subjects. The candidate will be comfortable working in a local government environment.

For immediate Consideration, please email: 

AThornton@nri-staffing.com

Minimum

Completion of college level courses in information systems, three years of progressive responsibilities in the IT field or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities; Experience in a help desk environment, Background supporting Windows 10, Background supporting Office 365.

 Preferred

Four Year College Degree in Information Systems; Four years of progressive responsibilities in IT field; Background with various Windows Server versions; Working knowledge of SharePoint; Experience using Microsoft Configuration Manager; Experience writing technical documentation. Experience with various support ticketing and inventory systems; Related Microsoft or similar certifications; Experience planning and/or managing one or more projects; Experience working with technology in a Public Safety environment; Experience working in a government organization; Working background of command line, vbscript, and/or PowerShell scripting.

• Demonstrates an ability to walk through and explain troubleshooting procedures at both a high level as well as in fine detail.
• Troubleshooting, maintaining and upgrading computer hardware and software.
• Acts as a help desk point of contact to coordinate and assist users with application questions and issues.
• Documents and maintains life cycle of computer hardware (inventory, configuration management, and disposal);
• Ensures all information related to support requests and troubleshooting procedures is thoroughly documented and considers proactive measures/communications to address broader problems.
• Assists with configuring, testing, and imaging computers for deployment.
• Works with vendors and external City departments, when necessary, to implement solutions, assist employees, and resolve problems.
• Assists with maintaining security through user accounts, permissions and other security products; Assists with planning and carrying out department-wide IT projects.
• Identifies technology-related security concerns (e.g. malware, phishing, and inappropriate access) and reports them through the proper channels.
• Performs related work as required.

Additional Notes:

Requires the successful completion of the following pre-employment background checks:

Polygraph

Drug Screen

Criminal Background Checks (local and federal)