Healthcare Customer Service

District of Columbia, DC

Posted: 01/24/2025 Employment Type: Intake Specialist Industry: Healthcare Job Number: SWB410 Pay Rate: $25.00 per hour

Job Description

 

 

We are seeking a highly skilled and detail-oriented Customer Service Representative to assist individuals with questions concerning their healthcare coverage. This long-term contract offers a rewarding opportunity for someone passionate about customer service and healthcare.

Key Responsibilities:

  • Respond to inquiries about healthcare coverage through email and phone.
  • Document all communications and interactions with clients in a government website with precision and accuracy.
  • Provide clear, professional, and concise written responses to client questions.
  • Deliver exceptional customer service while adhering to confidentiality standards.

Requirements:

  • Excellent writing skills with a strong ability to communicate effectively and document accurately.
  • High attention to detail, as accuracy in documentation is essential.
  • Prior experience in a healthcare setting or call center handling multiple inquiries is highly preferred.
  • Must be a DC resident, as residency is required for this contract.
  • Ability to navigate computer systems with ease (equipment provided by the client).
  • Candidate must have at least 2 years experience in the field. 

Benefits:

  • Comprehensive benefits package, including vacation and sick leave.
  • Long-term stability in a supportive and professional environment.
  • All necessary computer equipment provided by the client.

If you have experience in healthcare or call centers and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity!

Please forward your resume to sbenson@nri-staffing.com

Look forward to hearing from you.

Sonia

Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Meet Your Recruiter

Sonia Benson
General Manager

I have had the pleasure of working with NRI for over 25 years . In those years I have managed several teams from Administrative, Accounting and Finance and Health care. In the last year and half my mine focus has been in Health care, due to the very large demand in this field.

   

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