Customer Service Specialist

Arlington, VA 22204

Posted: 05/16/2023 Employment Type: Customer Service Industry: Not-for-Profit Job Number: 516CRMCM Pay Rate: $20-$23/hr+ DOE

Job Description

Well known and established Non-Profit in Northern Va.  is seeking a Customer Service Specialist to work in their call center. The Customer Service Specialist is responsible for researching and resolving member issues and inquiries about their existing policies via phone, e-mail, regular mail and/or in person. If this sounds like you we are looking for someone who has call center and customer service experience.

Candidate must be able to:

  • Efficiently navigate systems to provide an accurate response to the customer’s inquiry
  • Maintain in-depth knowledge of operations of the life cycle of Life and Annuity products to include Billing and Collections, Distributions, and In-force processes
  • Counsel members to attempt to conserve policies that are in danger of lapse or termination; track reinstatements to completion, fulfill requests for any contract related activity
  • Maintain a thorough understanding and knowledge of all products and services provided to Members
  • Educate and counsel Members and their families on military benefits as well as the benefits of membership and products.


Resumes should be sent to Catherine Mitchell;

Job Requirements



  • Bachelor’s degree and/or 3-5 years of call center and customer service experience with life insurance expertise preferred
  • Proven knowledge with call center operations and concepts, processes, procedures, and practices is a must, to include knowledge of call center or other CRM systems, and/or multiple phone queue systems
  • The ideal candidate will demonstrate a high level of professionalism, an exceptional customer focus, and very strong attention to detail
  • Have independent thinking and problem-solving skills, and the flexibility and patience to work through multiple customer demands and challenges
  • Ability to adapt well under pressure, be self-motivated and self-directed, and driven to go the extra mile to ensure goals are achieved while delivering exceptional customer service

Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Meet Your Recruiter

Catherine Mitchell
Senior Account Manager

Since 1991, I have had the pleasure of building relationships with clients, candidates and a great team at NRI. The philosophy is simple; honest communication, team work, accountability and passion. It has led me to new experiences, some great new friends and a fantastic network of contacts across diverse industries. The people I have met have shared their interests and we have found much in common; from family bonds including our four legged buddies; to favorite books ; to the great outdoors and the joys of gardening. This has led to the ability to have warm conversations; sharing ideas and conducting business with people I enjoy working with.

I value my network and welcome the opportunity to expand it.
  Please feel free to reach out to discuss your career!

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