A non-profit life insurance organization located in Arlington is seeking an energetic and smart individual to support the Customer Service Team.  This is a great opportunity for an individual to showcase his/her strong customer service skills while helping members with their needs.  The hours are 8:30am-5pm Monday-Friday and this is an IN PERSON position.  There is free parking and the building is located a mile from the Pentagon City Metro. 

Responsibilities include:

• Resolve issues and inquiries about their existing policies via phone, e-mail, regular mail and/or in person.
• Provide excellent customer service in a timely, professional, and courteous manner.
• Document all interactions and member feedback in the Customer Relationship Management (“CRM”) system.
• Maintain in-depth knowledge of operations of the life cycle of Life and Annuity products to include Billing and Collections, Distributions, and In-force processes.
• Counsel members to attempt to conserve policies that are in danger of lapse or termination.
• Maintain a thorough understanding and knowledge of all products and services provided to Members.
• Strengthen the relationship between the organization and its Members using effective written and verbal communication skills.
• Successfully function within a team environment and actively participate in achieving team goals.
• Participate in the cross-training of all duties, in order to ensure coverage of operational functions.

• 2-4 years of call center and customer service experience with life insurance preferred.
• Ability to learn new material quickly.
• Knowledge of call center or other CRM systems, and/or multiple phone queue systems.
• Insurance certifications such as FLMI, CLU, or ACS preferred.
• Ability to demonstrate a high level of professionalism, exceptional customer focus, and very strong attention to detail.
• Must have strong problem-solving skills and the flexibility and patience to work through multiple customer demands and challenges.