Customer Service Representative - Medical Office Call Center

Washington, DC

Posted: 09/14/2023 Employment Type: Customer Service Industry: Administrative Job Number: JCS - 122 Pay Rate: $21/Hour

Job Description

We are seeking a talented and enthusiastic individual to engage with DC Medicaid Beneficiaries, providers, insurance companies, and pharmacies by serving as a primary contact for information. This is a long-term contract and it is working remote.

  • You will work collaboratively with providers and staff as a liaison between Beneficiaries and other medical personnel.
  • Responsible for exceptional customer service by answering questions about claims status, next steps with services, and call backs.
  • Access claimant information
  • Update information
  • Respond to staff and beneficiary inquiries
  • Responsible to provide Beneficiaries with timely, accurate, and professional service, independently resolve issues and thoroughly document inquiries and outcomes.

Job Requirements

  • Two years of experience working in customer service (preferably in a healthcare environment working with DC Medicaid).
  • Excellent phone etiquette and interpersonal skills.
  • Word, Excel, & Outlook skills.
  • Ability to commit to a Monday – Friday schedule
  • Electronic Medical Records experience
  • Knowledge of insurance verification and authorization, managed care and other third party payers.

Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Meet Your Recruiter

Julie Segor

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