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Call center-AT

Rockville, MD

Posted: 01/10/2025 Employment Type: Administrative Industry: Administrative Job Number: Call Center-Urgently hiring-AT Pay Rate: $23 hourly

Job Description

Bilingual Call Center Agent takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. 

 

This is a 6-month assignment during business hours in office. 

Job Requirements

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Bilingual Mandatory 
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Must be with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies

Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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Ashley Thornton
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About Rockville, MD

Discover exciting job opportunities in the vibrant area around Rockville, Maryland! Nestled in Montgomery County, Rockville offers a blend of urban amenities and suburban charm that make it an ideal place to grow your career. With its proximity to Washington, D.C., Rockville provides a unique opportunity for professional development and networking. Enjoy the beautiful surroundings of places like Rock Creek Regional Park and Glenview Mansion. Don't miss the chance to explore the bustling Pike & Rose development or catch a show at the F. Scott Fitzgerald Theatre. Indulge in diverse cuisine from local favorites like Cuban Corner and Gringos & Mariachis. Join the dynamic workforce in Rockville and experience the enriching culture and countless growth prospects this area has to offer. Explore our job listings now and take your career to new heights in Rockville!

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