Search Jobs

We are seeking an experienced Medical Front Desk Coordinator to join our growing team. This role is ideal for a dependable, highly organized professional who thrives in a fast-paced medical environment and understands the importance of accuracy, empathy, and reliability in psychiatric care. This is a full-time, in-office position, starting in Bethesda, MD, with an upcoming relocation to Alexandria, VA within two months. Candidates must be open to commuting to both locations.

Responsibilities

• Answer and manage incoming phone calls professionally and efficiently
• Schedule, reschedule, and confirm patient appointments
• Communicate clearly and compassionately with patients in both English and Spanish
• Work closely with providers and the existing front desk team to support daily operations
• Utilize medical and HR systems to maintain accurate patient and scheduling records
• Handle insurance-related matters, including Medicaid and Medicare verification
• Maintain strict confidentiality and professionalism in a psychiatric care setting
• Ensure a welcoming, organized, and patient-centered front office experience

Qualifications

• Bilingual in English and Spanish (required)
• Significant prior experience in a medical front desk or healthcare administrative role 
• Strong knowledge of medical and medication terminology
• Experience working with Medicaid, Medicare, and insurance verification processes
• Familiarity with HR systems and medical office software
• Excellent prioritization, multitasking, and organizational skills
• Strong interpersonal skills with a compassionate and professional demeanor
• Reliable and punctual with strong attention to detail
• Comfortable working in a psychiatric or behavioral health setting
• Able to manage high call volumes and patient flow in a fast-paced environment
• Team-oriented with the ability to support providers and administrative staff

For immediate consideration, send your resume to mmercer@nri-staffing.com