Well known and established Non-Profit in Northern Va.  is seeking a Customer Service Specialist to work in their call center. The Customer Service Specialist is responsible for researching and resolving member issues and inquiries about their existing policies via phone, e-mail, regular mail and/or in person. If this sounds like you we are looking for someone who has call center and customer service experience.

Candidate must be able to:

• Efficiently navigate systems to provide an accurate response to the customer’s inquiry
• Maintain in-depth knowledge of operations of the life cycle of Life and Annuity products to include Billing and Collections, Distributions, and In-force processes
• Counsel members to attempt to conserve policies that are in danger of lapse or termination; track reinstatements to completion, fulfill requests for any contract related activity
• Maintain a thorough understanding and knowledge of all products and services provided to Members
• Educate and counsel Members and their families on military benefits as well as the benefits of membership and products.

Resumes should be sent to Catherine Mitchell; mmitchell@nri-staffing.com

Qualifications:

• Bachelor’s degree and/or 3-5 years of call center and customer service experience with life insurance expertise preferred
• Proven knowledge with call center operations and concepts, processes, procedures, and practices is a must, to include knowledge of call center or other CRM systems, and/or multiple phone queue systems
• The ideal candidate will demonstrate a high level of professionalism, an exceptional customer focus, and very strong attention to detail
• Have independent thinking and problem-solving skills, and the flexibility and patience to work through multiple customer demands and challenges
• Ability to adapt well under pressure, be self-motivated and self-directed, and driven to go the extra mile to ensure goals are achieved while delivering exceptional customer service