Client Liaison

Alexandria, VA

Posted: 01/15/2019 Employment Type: Administrative Assistant Industry: Administrative Job Number: JCS - 288 Pay Rate: 45K - 50K

A growing travel document agency is seeking a motivated and customer service oriented individual to coordinate immigration application packets between its institutional clients and various consulates, embassies, ministries, and agencies in the US and overseas, while working in a fast-paced environment.  Responsibilities include: 

  • Prepare clients’ personnel deployment packages
  • Review deployment packages for errors
  • Submit clients’ personnel deployment packages for processing
  • Manage all assigned accounts and coordinate daily orders and request 
  • Manage and maintain the overall customer and client relationships in the US and overseas
  • Distribute daily status report to clients
  • Serve as the client and customer point of contact throughout the process
  • Track deployment packages submission, status, deadline and delay
  • Notify management and client of any delay or rejection of deployment package immediately and resolve the issue
  • Provide creative solution for unforeseen issues or challenges related to deployment
  • BA/BS Required
  • Heavy document processing
  • Ability to shift priorities in a fast paced environment
  • Advanced Word, Excel, PowerPoint, and Outlook
  • Superior written and verbal communication skills
  • Ability to meet deadlines, especially at the last minute
  • Excellent interpersonal skills
  • Strong attention to details
  • Outstanding customer service skills

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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