LPN - Telephone Triage - Long Term Temporary
Montgomery County, MD | Healthcare
This is a non patient contact position -
The Triage Nurse works as part of a team providing triage (prioritizing patients) telephone service to ensure prompt identification of patients with high risk conditions.
Answering/manage phone calls that are clinical in nature - Making appointments updating medical charts and sending correspondence to clinical team - Collects, assesses and triage information concerning the patients medical status from the referring physicians and the community - Assess social and financial situation of patients - Present medical status, diagnosis, insurance concerns and last date of hospitalization date to Medical Director and Clinical Coordinator - Receives patients/partner complaints, obtains information and data from records and appropriate staff, composes report for review and resolution, or personally resolve complaints on non-clinical issues and problems or seeks assistance from medical director or clinical coordinator - Reviews patients medical diagnosis, prognosis, medications, procedures and clinical course and consult with Medical Doctor or field clinicians if the course of treatment needs modification - Coordinate with other staff to resolve and research patient accounts - Meets productivity goals and expectations - Responsive to customer questions, knows where and how to obtain information/answers
Follows all policies and procedures, maintains strict confidentiality regarding patient and employee information.
Licensed LPN - 3-5 years experience in Home Health or Hospice -
- Must posses excellent observation, good nursing judgement and communication skills
- Understands hospice, home care philosophy and issues of geriatric patient population -
- Understands principles of pain/symptom management -
- Proven ability to work within interdisciplinary setting -
- Demonstrates excellent verbal and written communication skills -
- Must be detailed oriented
9 am - 5 pm (No weekends No after hours)
FREE PARKING ON PREMISES
CASUAL DRESS ENVIRONMENT
NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.